Engel Imports Shipping Policies

·  PACKING CHARGES: Amounts from the chart above include packing materials and handling fees. We pack your order for zero damage, and every item is bagged or labeled before shipping so that it is easier to sort out when you unpack it. An additional crating charge is levied for any item packed in an over-sized box for shipment (i.e., glass windscreens, cylinder heads, etc.).

·  ADDRESS CORRECTIONS / CHANGES: Since UPS now charges $12.00 for undeliverable ground shipments and $12.00 for undeliverable air shipments, Engel Imports must now include this charge for incorrect addresses. Please double check your shipping address to avoid this surcharge.

·  COD ORDERS: We do NOT ship parts COD.

·  OVER-SIZE OR OVER-WEIGHT SHIPMENTS: Items too large or too heavy for UPS or USPS shipment must be shipped by truck freight, and will be charged actual shipping costs rather than amounts from the chart above.

·  TRUCK FREIGHT: Items too large or too heavy for UPS or USPS shipment must be shipped by truck freight. Payment must be by charge card or by check in advance of shipping. We cannot ship truck freight orders on a C.O.D. basis. Engel Imports offers FREE truck freight on orders over $1,200.00 (excluding body shells, chassis frames, and engines) delivered within the 48 contiguous U.S. states.

·  DELIVERY TIME: Most parts are delivered within 10 days. However, some parts are sourced from England and can take as long as 15 days.

PACKING/SHIPPING CHARGES:

·  ORDERS DELIVERED TO ALASKA AND HAWAII, OR OUTSIDE OF THE U.S.: Orders to be shipped to Alaska and Hawaii or to countries other than the U.S., are charged the cost of packing materials plus the actual shipping charges billed to Engel Imports by the freight company. These amounts will vary widely depending upon distance, weight and bulk of shipment, and method of delivery chosen. On international orders, Engel Imports charges packing and shipping costs only. The customer is responsible for any additional taxes, duties, or brokerage fees imposed by his or her local government at point of import.

·  NEXT-DAY DELIVERY AND OTHER SPECIAL DELIVERY OPTIONS AVAILABLE: Express mail, Priority mail, and air freight are all offered by Engel Imports in order to meet customers’ individual needs. We charge actual packing costs and exact shipping charges billed to us by the shipping company for these services. Our salespeople can provide specific information and cost estimates for these services.

MORE INFORMATION: If you need more information, please call Engel Imports at (866) 467-1776.
9 a.m. to 5 p.m. (Central Time) Monday through Friday

Engel Imports Policies:

EnglishParts.com is not responsible for any errors that may exist on our website whether it is a description or the price of a part. Lets face it mistakes happen, if we find a pricing issue with an order that you have placed we will make every effort to contact you and let you know of the error. By no means does EnglishParts.com offer a price guarantee. If there has been a price change that we have yet to update on the website or if it was entered incorrectly, Terrys Jaguar will not be responsible to honor that price.

Engel Imports always supplies the best parts we can find. All parts are guaranteed to be free of defects in materials and workmanship for one year from invoice date, and we will replace the part or refund the purchase price if any item proves to be defective. We can accept no responsibility for failure of related parts or for removal and installation charges. In no case does Engel Imports liability extend beyond the purchase price of the item in question.

All parts in stock are shipped upon receipt of an order. Any item not in stock will be backordered and supplied as quickly as possible, unless requested otherwise. Charges for shipping are based on the total value of the order.

All returns are subject to a 15% restocking fee.  This fee will be waived only if the buyer purchases items of equal or more value, at the time of the return.

Some parts require a core charge. This means that when you send us back the old part, you will receive a refund of the core charge. Please be aware that in order to receive the core refund, the old unit must be intact (not disassembled in any way) and returned to us in the Original box you received from us. Cores for re-manufactured parts must be returned to us in the original box with all core tags attached. All cores must be fully assembled and with no external damage. Cores should be returned to the address in the upper right hand corner of this form.

Returns are accepted for refund, less the 15% restocking fee, not including shipping charges, within forty-five days of invoice date. To be accepted for return, parts must be in brand new condition along with their original packaging and able to be sold again to another customer. Electrical units and bearings of any kind cannot be accepted for return unless they remain sealed in original packaging. A copy of the original invoice must accompany returned parts.

If your order was damaged in shipment, please call Customer Service at 866-467-1776. Please DO NOT ship the damaged parts back to us. Instead, we will start a damage claim and start the process of replacing your parts. Please keep the damaged part and all packing materials in case the shipping company needs them for the claim. Thank you.